ECatsBridge Club FAQ Page
Welcome to our FAQ (Frequently Asked Questions) page ... do check here in case we have answered your question before you have asked it!
| How do I get started ? | Email us with your club details - we need your club name, and your contact details (name, address, telephone, email address). We will then send you a code which you use instead of your club name when you are uploading results to the Club pages. Just remember to use your club name when you upload to a Simultaneous Pairs. The first 10 clubs to join us will each get four sets of results scored free of charge. |
| How much does it cost ? | Just £50 inclusive of VAT to upload one set of results every day. |
| How do I pay ? | Payment can be made by cheque or direct bank transfer or by credit card using Secure Server - just email us and we will send you the details. |
| What happens if we decide we don't want to continue? | Because we feel our charge is so reasonable, I am afraid we can't offer a refund. However, if you want to try it out before buying, just email us and we will set you up with a trial account for two free uploads. |
| What is the session number ? | This is always the year, so at the moment it is 2008. Each of the Simultaneous Pairs will continue to have different session numbers of course, but for the club pages you always use 2008 (or 2009 next year and so forth ..) |
| Can I link to my own club pages from our club website | Indeed you can - when you click through to your club pages in the ECatsBridge Club area, just copy the URL from the top of the page and use that as the link. And don't forget to send us the URL for your club so that we can add it to our Links pages on the ECatsBridge site! |
| Can we compare our results with those from other clubs ? | No, because you are playing different hands. |
| What happens if I make a mistake in the scores ? Do I have to pay for a second upload ? |
No don't worry - if you find you have made an error when scoring, simply re-upload with the same date and the system will simply overwrite the original results. Make sure you do it within a week or so, though! If it is more than two weeks then the system won't accept it. |
| How can I see my results? | Go to the ECatsBridge Club area, and you will see your club listed. Click on the club name and the list of results uploaded will be there - now you can just click on the ones you are interested in and all the information will be there in the same way that it is for the local scores with a Simultaneous Pairs. The only things that can't be displayed are the overall scores, frequencies and hands as the clubs are all playing different ones. |
| My club is the other side of the world- is that OK ? | Perfectly OK ! Clubs anywhere in the world are welcome to use our service. Time differences don't matter on Internet and our services if fully automated - as long as you can upload to us, your results will appear on the site within 5 - 10 minutes even if we are sleeping the sleep of the just! |
| I don't have a sterling bank account - how can I pay ? | Email us for details of how we can arrange for payment to be made by credit card (using secure server) or paypal |
| I have uploaded but my results haven't appeared |
First of all, please check that you have the correct session number - at the moment it is 2008, and is always the year. If you are using the ECats Scoring Program, please check that you have upgraded to Ver 10 - the club system will not work with Ver 6.2 or any earlier version. You can download the upgrade from our download page, or email us if you would like it sent to you on a floppy disc. Next, please check that you have entered the date correctly in the program. It must be in the format dd/mm/yyyy and must the date must be within the past 30 days. The system will not accept a date older than that, nor will it accept "tomorrow's date" whatever that may be. If you are sure that the session number and date are correct, and that you have at least Ver 7.5 of the ECats program or an upto date version of any other scoring software you may be using and your results still don't appear, please email us, sending the files (which will either be called c.txt, p.txt, r.txt and e.txt or will have a longer file name that ends c.txt etc.) and telling us what scoring program you are using and whether you use Windows 95/98 or whatever. |
| How long will my results stay on the ECatsBridge Club pages ? | They will stay on the system for at least a year, so that you can refer back to them at any time. |